The efficiency of our Support Center, which supports our customers in the maintenance of their IT and telecommunications infrastructures, guarantees the rapid resolution of incidents and control of the evolutions of our deployed solutions. This efficiency results from:

• The speed of taking into account the request
• The competence of the parties handling the request
• Material means intended to replace faulty equipment or to model and test an architecture
• A strong partnership with manufacturers

i-CRITS sarl offers support that meets these criteria, and is thus able to maintain network infrastructures using the following solutions: Cisco, Oracle/SUN, Ericsson, IBM, EMC, HP, Xerox, DELL, and Microsoft.

• Phone support

Accessible via a single number, the telephone support allows the customer to have direct access to interlocutors able to understand his problem, to reproduce it, to escalate as soon as necessary to i-CRITS experts or to the manufacturer’s network support.