Business Digital Transformation and Capacity Building
Your customers demand a quick and seamless digital experience, and they want it now. To meet this demand, it is not enough to digitalize your existing products and services by just adding more technology. To make your digital transformation successful, you need to get to know your current and future customers, empower the digital talent in your organization and connect with new partners. By combining these factors with experimentation involving technology and data you will be able to develop completely new business models and change your existing ones. Our Digital Strategy and Transformation services are not about producing slideware, but instead focus on inspiring people to take the wheel in their digital transformation.
In only 12 weeks, you can go from 40 ideas to an actual working prototype! That is true digital acceleration. We use Design Thinking methodologies to solve complex problems and find solutions. Our Design Thinking workshop guides you through each step of the design process to inspire new innovations.
We are seeing new business models emerging in every single industry. Using our Digital Strategy approach, we can identify which new business models will be relevant for you. Because digital transformation is also about agility and speed, we do this in just a single day. In collaboration with you, we help you define a strategic roadmap that provides a holistic view of your current state, the opportunities for you on the horizon, and how to get there.
The continuous push of new technologies, data information and social networks is what is driving digital transformation. But what capabilities are required to start your transformation? Our Digital Readiness Barometer provides you with insight into your Digital Transformation Readiness compared to your peers. The outcome will allow you to pinpoint quick improvements and opportunities to be capitalized on.
Digital transformation stands and falls by your people. We help your staff acquire the capabilities and skills required to execute a transformation successfully. We train and coach them in topics such as Design Thinking, Innovation Management, Idealization Processes, Prototyping, Co-creation, Business Agility and Bi modal Management. I-CRITS ignites the digital talent of your organization.
Business Process Automation (BPA)
Business process automation (BPA) is the use of technology to automate repeatable, day-to-day tasks. It accelerates how work gets done by routing information to the right person at the right time through user-defined rules and actions. BPA helps organizations streamline processes such as employee onboarding, accounts payable, contract management and more.
Key elements to identify a process for automation:
- The process requires consistency across the organization
- The process is repeatable
- The process needs to be free from error, every time
It isn’t just about replacing paper with PDFs—business process automation aims to make processes more cost-efficient, streamlined, error-proof and transparent. With automated processes in place, organizations save time and ensure best practices are implemented to improve overall operational efficiency. The goal of BPA is not only to replace manual labor with automation but also to simplify and improve the workflow steps that make up the process: When a business process is automated, steps in the existing workflow — emails chains and document transfers, for example — are eliminated.
Benefits of business process automation
Business process automation drives efficiencies and standardization that, in turn, bring many business benefits, including increased productivity, lower costs, higher revenues and better customer service.
Taking humans out of repetitive tasks that are better handled by machines saves time and reduces error rates, provided that the steps in the process are well defined, subject to limited interpretation and that exceptions — instances where human intervention is required — are communicated to the right people by the process automation system for timely resolution. Workflow automation of menial tasks also frees up employees to focus on higher value work.
By centralizing a business process through automation, organizations also gain transparency into their workflows. I-CRITS has developed a BPA software that gives companies the ability to see all the process steps on one dashboard, providing visibility into the status of process activities, from task reviews to the approval process. Automation can also ensure that compliance regulations are followed.